Privacy Policy
Your privacy is important to us. This policy explains how AB Heather Carpentry & Joinery Ltd collects, uses and protects your personal information when you use this website or contact us.
Who We Are
AB Heather Carpentry & Joinery Ltd is the data controller responsible for your personal data.
Our registered office address and company number are displayed in the footer of this website.
If you have any questions about this policy or how we handle your data, please contact us using the details provided on this website.
Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Email address
- Telephone number
- Any other information you provide when contacting us by phone or email
Technical Information
We collect limited, non-identifiable usage data to help us understand how our website is used. This may include:
- IP address (anonymised)
- Browser type and device information
- Pages visited and general usage patterns
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Communicate with you about your project or services
- Provide and manage our services
- Improve our website and user experience
We do not sell or share your personal data with third parties for marketing purposes.
Lawful Basis for Processing
Under UK data protection law, we rely on the following lawful bases:
- Legitimate interests – to respond to enquiries and manage our business
- Contract – where processing is necessary to provide services you have requested
Analytics
We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personally identifiable information.
This allows us to understand general website usage (such as page views and popular content) without tracking individual visitors.
Data Sharing
We may share your data with trusted third parties where necessary to operate our business, including:
- Website hosting provider: Fastnet International Ltd
- IT and technical service providers
- Professional advisors
These parties are required to keep your information secure and only use it for the purposes we specify.
Data Retention
We only keep your personal information for as long as necessary:
- To respond to your enquiry
- To fulfil any work or services provided
- To meet legal or accounting obligations
Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing in certain circumstances
To exercise any of these rights, please contact us using the details on this website.
Cookies
This website does not use cookies for tracking or analytics purposes.
Changes to This Policy
This policy may be updated from time to time. Please check this page periodically to ensure you are happy with any changes.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details on this website.
Effective Date: 23 March 2026